Need help with Lainie? We're here for you.
Lainie Premium is managed through the Apple App Store. To cancel: go to iOS Settings → Apple ID → Subscriptions → find Lainie → tap Cancel Subscription. Cancellation takes effect at the end of your current billing period.
After using your 50 free messages, you can upgrade to Lainie Premium for unlimited conversations. Tap the upgrade prompt in the app to subscribe through the App Store.
To delete your Lainie account and all associated data, go to Settings → Account → Delete Account within the app. Alternatively, email [email protected] with your account email and we'll process the deletion within 7 business days.
Lainie is currently iOS-only. Android support is on our roadmap. Sign up at hilainie.com to be notified when it launches.
Conversation history sync requires a Premium subscription. If you're a Premium subscriber and experiencing sync issues, try signing out and back into the app. If the issue persists, email us at [email protected].
Lainie is an AI and can make mistakes. If you receive advice that you believe is harmful or inappropriate, please do not follow it and report it to us. Remember: Lainie is not a replacement for professional mental health support.
Our support team typically responds within 1–2 business days.
Email: [email protected]
Please include your iOS version, Lainie version (found in app Settings), and a description of your issue for the fastest resolution.